Why NG2?

Technology powers your organization. Keep your systems operating smoothly with NG2 as your IT service provider.

Reactive service is inevitable – something breaks, and you have to fix it to get back up and running. But wouldn’t it be better if it didn’t break down in the first place?

At NG2, we focus on more than just responding to users when they have an issue. We proactively monitor your system’s health for potential hiccups so we can catch them before they turn into bigger issues. And when inevitable problems do come up, we go the extra mile to identify the root cause so we can fix the issue instead of just patching it up.

We Are Proactive

Reactive service is inevitable – something breaks, and you have to fix it to get back up and running. But wouldn’t it be better if it didn’t break down in the first place?

At NG2, we focus on more than just responding to users when they have an issue. We proactively monitor your system’s health for potential hiccups so we can catch them before they turn into bigger issues. And when inevitable problems do come up, we go the extra mile to identify the root cause so we can fix the issue instead of just patching it up.

We Are Approachable

No matter the size of the problem, you can rest assured that a professional, friendly help desk technician will troubleshoot your issue from start to finish.

At some companies, interfacing with the IT team can feel like visiting a foreign country. The language is different, the landscape is unfamiliar, and to be frank, sometimes the people are hostile.

Approachability is a key differentiator of our team at NG2. We understand that when you have a problem, you need someone you can trust to reduce your stress and anxiety and reassure you that your issue will be resolved.

Our staff is trained to put people first. They won’t talk down to you, and they’ll always explain things in plain language, breaking down complex terminology into understandable descriptions.

We Are Accessible

With NG2, you don’t have to choose between a remote 24/7 Help Desk or on-site Deskside Support Services. We offer our NG2 Fusion Support packages that include the best of both worlds – unparalleled remote Help Desk coverage via phone, email, and chat, as well as dedicated on-site resources available when only face-to-face troubleshooting will do.

We Are Dependable

Your users rely on your IT systems to do their jobs. When one of their tools isn’t working correctly, you can count on NG2 to handle it. We’re proud of the reputation we’ve built as a premier partner for IT solutions.

We Are Ready

We’re ready to partner with you to create a custom IT solution that meets your unique business needs. We approach every project as the opportunity to build a relationship worthy of a referral. Let us know how we can support your goals and build your business momentum together.

NG2 has L1, L2 and L3 technicians on our 24/7 service desk

Get in Touch!

Tell us about your IT needs and let NG2 come back to you with how we can help your business!